Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at VibeVaultSupply@Vibevaultsupply.co. Please note that returns will need to be sent to the following address: 

#3179

 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at VibeVaultSupply@Vibevaultsupply.co.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union Right of Withdrawal

If your order is being shipped to the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

To start a return or cancellation:

• Log in to your account at https://account.vibevaultsupply.co/orders
• If you checked out with a phone number only, use the returns link in your SMS order confirmation instead.

To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need your receipt or proof of purchase.

If your return is accepted, we'll send you a return shipping label and instructions on how and where to send your package.

Refunds: Once we've received and inspected your return, we'll notify you of approval. If approved, you'll be automatically refunded to your original payment method within 10 business days, including the standard outbound shipping cost you paid. Note that your bank or card company may take additional time to process and post the refund. If more than 15 business days have passed since approval, contact us at Vibevaultsupply@Vibevaultsupply.co.